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Terms and Conditions

About Us
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making a Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payments
We accept Paypal and credit card payments. Only UK Cheques and POs are accepted with prior arrangement, please allow 7 working days for those to clear.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 7 days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For ALL orders made from this website, 20% VAT will be added.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a  7 day no quibble guarantee. Manufacture's warranty is 1 year unless otherwise stated.

Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive and UK Distance Selling Act. The cooling-off period is 7 days from the day after that on which the goods are received by the consumer. Any request for refund after 7 days of receipt will not be considered. However, a replacement of the same/similar item, or a credit note will be given.

(a) The goods are received by us in stock condition, with original packaging and we retains the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. We reserve the right to charge a 25% restocking fee on goods returned for credit which are not in stock condition.
(b) The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to us for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by us. The onus of proof of safe delivery shall rest with the purchaser.
(c) All items claimed to be faulty returned to us found to contain no fault, will be subject to a 25% (minimum £10) restocking charge, providing the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of us.

The Return Address is
Unit 5, Old Down Business Park
Emborough
BA3 4SA
United Kingdom